Advices for guests

April 26, 2007 at 11:51 am | Posted in employees, guests, hotels, tips | 2 Comments

Crazy Hotel Workers have listed great, funny, interesting, useful and definitely true advices for hotel guests how to handle problems when in hotel:

-Deal with problems as they happen. That’s why there’s usually someone on staff at all times, to deal with things as they occur. If you have a problem with your room at check in, whatever it may be, do NOT wait until checkout the next morning to let us know. It’s quite likely we would’ve been able to fix the issue, whatever it may be. In my opinion, if you take away our chance to fix your problem, why should you be compensated for it?

-Don’t book through internet sites that offer you dirt cheap fares. You really do get what you pay for. If you must book through the internet, use a hotel’s brand website. They are much more reliable. Not all problems with these reservations are the fault of the front desk, believe it or not. The discount websites are very misleading. They would sell you a cot in the basement of the hotel if they could.

-Many hotels strive to be something like your home away from home… but we are still a business. It is our job to sell rooms. You do not get to dictate who goes where, what rooms well sell, etc. If for some reason you have special needs, make them known up front. Perhaps you are a light sleeper? If you let us know in advance, we can try to accommodate you. A room off in the corner somewhere is going to be more quiet than one smack in the middle of the hotel. If you prefer not to be around groups.. make that known as well. I know not all travelers (if any) know when something is going to be going on at the hotel, so it doesn’t hurt to ask. We won’t point and laugh at you, we promise. We really do try to make your stay as comfortable as possible.

For more go here. I wish guests would read and use those advices. Life would be easier both for hotel workers and guests.

Tags: , , , ,

Women vs. Men in Hospitality

April 17, 2007 at 9:01 am | Posted in employees, hotels, Latvia, management, trend | Leave a comment

Bert van Waldbeek has wrote interesting article for eHotelier.com about female general managers. He argues that there are less women than men GMs in hospitality, but glass ceiling is breaking slowly. Main reasons for that: there are more women bachelors in hospitality and there is increasing importance on empathy in Human Resources and luxury (that asks more attention to details) in hotel industry.

There is also interesting thought by one female GM:

” But the primary barrier to women’s success,” a female General Manager once said, ” is our own belief “. 

She then added : ” We’re often the ones responsible for holding ourselves back. I think it’s more convenient to blame men generally or a system or a structure than it is to take personal responsibility.” 

Mr. Waldbeek says that it`s going to change, future females will have less fear, as well as there will be change in owners` attitude towards main positions: gender won`t matter if person will be willing to make effort.

If there is almost zero female GM in Asia, then in Latvia I have got the feeling, that almost all hotel GMs and other top positions are held by women. Exceptions are Radisson SAS, Reval Hotels and maybe few other big hotels. In my opinion, reason for women dominance in Latvia`s hotel industry is myth that tourism isn`t masculine, it`s not a serious business. If we count that there were and are more female students in universities, then it`s even more obvious.

I`m interested to get your opinion about this subject and situation in other countries so, please, have your say and leave a comment.

Tags: , , ,

Blog at WordPress.com.
Entries and comments feeds.